Shipping Policy
How digital assessment access, reports and certificates are delivered.
Last updated: 17 September 2026
Digital delivery
Our assessments, results and certificates are digital services. No physical product is shipped and no courier or shipping charge applies unless a physical item is expressly described at checkout.
Access after payment
After a successful payment, access is normally enabled in the registered user account. Confirmation may also be sent to the registered email address. Reports or certificates become available after the required assessment steps have been completed and submitted.
Delivery delays
Payment verification, internet connectivity, scheduled maintenance or incorrect account details can delay access. If access does not appear after a successful transaction, sign out and sign in again, verify the account used for purchase, and then contact support with the transaction reference.
Correct contact details
You are responsible for providing an accurate email address and mobile number. We are not responsible for messages that cannot be delivered because the details supplied were incorrect or because a provider filtered or blocked the message.
Territory
Digital access may be used wherever the website is lawfully available and a suitable internet connection is present, subject to these Terms & Conditions.