Refund Policy
Eligibility and process for refund requests for digital assessment purchases.
Last updated: 17 September 2026
IMPORTANT: NON-REFUNDABLE SUBSCRIPTION POLICY
Daxon Career DNA subscriptions are non-refundable. By purchasing a subscription, you acknowledge and agree that subscription fees are non-refundable once the purchase is completed, except where a refund is required under applicable law.
Digital service purchases
Daxon Career DNA provides digital assessments and reports. Once an assessment has been started, submitted, scored or its report has been generated, the service is considered consumed and the purchase is generally non-refundable, except where required by applicable law.
When a refund may be considered
- You were charged more than once for the same purchase.
- Payment was completed but access was not provided because of a verified technical problem on our side.
- An incorrect amount was charged.
- A refund is otherwise required under applicable consumer law.
How to request a refund
Contact us promptly using the details shown on this website. Include the account name, registered email or mobile number, transaction reference, payment date, amount and a clear description of the issue. Please do not share complete card, banking or password information.
Review and processing
We will review the account and payment records and may request supporting information. Approved refunds will normally be returned to the original payment method. Bank or payment-provider processing times may vary and are outside our control.
Failed or pending payments
If a payment fails but an amount appears to have been debited, it may be an authorisation hold or automatic reversal. Please first allow the processing period advised by your bank or payment provider, then contact us if the amount is not restored.