FAQ
Quick answers about the assessment, results, payments and account access.
About the assessment
What is Daxon Career DNA?
It is a career intelligence assessment that helps students recognise their natural strengths and connect them with useful education, department and career directions.
Is the result a guaranteed career recommendation?
No. The report is a guidance tool, not a guarantee or professional diagnosis. Use it together with interests, academic experience, family circumstances and advice from educators or career counsellors.
How should I answer the questions?
Choose the response that most honestly reflects your usual behaviour or preference. There are no “good” or “bad” personalities to aim for.
Account and assessment access
Do I need an account?
Yes. An account keeps assessment progress, results and certificates connected to the correct student.
Can I stop and continue later?
If resume functionality is available for your assessment, saved progress can be continued from the same registered account. Avoid switching accounts or devices during submission.
Where can I find my result?
Sign in and open your dashboard. Completed assessment results and any available certificate can be accessed from there.
Payments and support
What if my payment succeeds but access is missing?
Sign out, sign in again and check that you used the same registered account. If access is still missing, contact support with the transaction reference and registered contact details.
Can I receive a refund?
Refund eligibility depends on whether the digital service has been used and the reason for the request. Please read the Refund Policy linked in the footer.
How do I get help?
Use the email address or telephone number displayed at the top of this website. Include your registered details and a concise description of the issue, but never send your password or complete payment credentials.